Support Center

Find answers quickly in our FAQs or create a new ticket to get personalized assistance from our expert team.

How do I upgrade or change my plan?

You can seamlessly change or upgrade your plan from the Billing Dashboard. Just navigate to "Plans & Pricing", select your desired plan, and proceed with the payment. Prorated adjustments and credits are made automatically for any unused time on your current plan.

When exactly will my subscription be billed?

If you are on an auto-renewing subscription line, you will be billed on exactly the same day every year/month based on your start date. We always send a reminder email 3-5 days before any automatic billing event to ensure no surprises.

Do you offer refunds if I am not satisfied?

We provide a hassle-free 7-day money-back guarantee for all annual plans. If the tools don't meet your needs, just open a ticket choosing "Refund Request" within the first 7 days, and our team will process it instantly, no questions asked.

Where can I download my payment invoices?

You can download all your GST-compliant invoices straight from your portal. Simply navigate to the 'Billing & Plan' section inside your dashboard sidebar and click the 'Download PDF' button next to any successful payment.

Are my Excel uploads stored permanently on your servers?

Absolutely not. All your Excel and JSON uploads to our conversion tools are processed securely in real-time. Files are transient and automatically deleted from our secure AWS servers within 24 hours to ensure 100% financial privacy.

How do I use the 2A/2B Reconciliation tool?

The 2A/2B reconcile tool is completely free. Just select your financial year and month, upload your GST portal JSON files (GSTR-2A and 2B), and our system automatically identifies mismatched invoices, ITC claims, and missing GSTINs in seconds.

Does the Amazon/Flipkart extractor pull data directly from Seller Central?

You will need to manually download your MTR (Merchant Tax Report) from Amazon Seller connection or the respective Flipkart commission reports, then simply import those raw Excel sheets into our tool to generate clean B2B/B2C JSON files for filing.

Can I use OkayGST for multiple businesses (GSTINs)?

Yes! If you subscribe to our CA/Pro Agency Plan, you can manage unlimited businesses under one master account. If you are on the Standard Seller Plan, it restricts filing output to a single primary GSTIN per account.

How do I change my registered email or phone number?

Please raise a ticket from the dashboard specifying your old and new email/phone mapping. For security reasons, changes to primary contact details require manual verification from our staff.

How do I delete my account forever?

You can permanently delete your account inside your Profile Settings. Be warned: deleting an account destroys all historical reconciliation logs and permanently revokes access to any active subscriptions and licenses without refund.

How quickly do you reply to support tickets?

Our core support team operates Monday to Saturday, 10:00 AM - 7:00 PM IST. Priority-level tickets usually receive a first response within 2 hours, and standard tickets are addressed within 12 hours.

Do you offer live chat or phone support?

Currently, phone-based consultation is exclusively available for active users on our Agency/CA Tier. For standard accounts, we provide excellent ticket-based and email-based support designed to solve issues systematically.

I found a bug in the eCommerce to Tally export tool. What do I do?

Please raise a ticket right below, attaching the raw Excel sheet you tried to parse along with a screenshot of the error. Be assured that all attachments you provide strictly remain confidential.

Create a Ticket

Facing an issue or need assistance? Raise a detailed support ticket and our expert team will get back to you promptly.

Include error screenshots if possible
Describe the exact steps you took
Mention the specific tool or your plan

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Contact Channels

Email Us

support@okaygst.com

Call Support

+91 76663 31549

Business Hours

Mon-Sat, 10 AM - 7 PM