At OkayGST, our primary goal is to save e-commerce sellers hours of manual tax calculations. We offer a 14-Day Free Trial so you can test our automated report parsers, verify sample GSTR-1 JSON outputs, and experience our software before spending a single rupee.
01 Pre-Purchase Evaluation & Free Trial
Because OkayGST provides digital software services with immediate delivery of tax processing outputs, we strongly encourage all users to take advantage of our 14-Day Free Trial and sample converters before purchasing a paid subscription or filing pass.
The free trial provides full functionality to ingest Amazon, Flipkart, and Meesho sales reports and preview return liabilities. Taking advantage of the evaluation period ensures that our parser formats match your marketplace data structure prior to any financial commitment.
02 Circumstances Eligible for a Refund
We provide full or partial refunds under the following specific circumstances:
1. Unresolvable Technical Processing Failure
If our software experiences a critical system error that fails to parse a valid, standard-format marketplace report (Amazon MTR, Flipkart GSTR, or Meesho report), and our technical engineering team is unable to resolve the parsing failure within 72 business hours after you submit a detailed support ticket with the sample file, you are eligible for a 100% refund of the subscription paid for that billing period.
2. Accidental Duplicate Transactions
If your bank account or card was charged more than once for the same subscription plan or pass due to payment gateway latency, network timeout, or accidental duplicate checkout clicks, the duplicate charge will be refunded in full immediately upon verification.
3. Payment Captured Without Plan Activation
If a payment is successfully debited by Cashfree or Razorpay, but our webhook synchronization fails to activate your subscription within 24 hours and you choose not to proceed with manual provisioning, you are entitled to a full refund.
03 Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
- Post-Generation Usage: If you have already successfully generated, previewed, and downloaded GSTR-1 government JSON files or TCS reconciliation ledgers during the active billing period.
- Change of Mind: If you decide you no longer wish to use OkayGST after purchasing a plan without any technical failure on our platform.
- Lapsed Filing Deadlines: Inability to file returns by the government statutory deadline (e.g., 11th of the month) due to user delay, missing client OTPs, or government portal server outages at
gst.gov.in. - Corrupted or Unsupported Non-Standard Files: Files that are password-protected, truncated, modified with custom unannounced headers, or not exported from recognized e-commerce portals.
- Breach of Terms: Accounts suspended or terminated due to fraudulent activity, unauthorized scraping, or violation of our Terms of Service.
04 How to Submit a Refund Claim
To initiate a refund request, follow these steps:
Step 1: Submit a refund claim within 7 calendar days from the date of the transaction.
Step 2: Email us at support@okaygst.com or open a ticket at our Support Desk with the subject line: Refund Request - [Your Order/Payment ID].
Step 3: Include the following details in your message:
- Registered OkayGST Account Email Address & Mobile Number
- Cashfree / Razorpay Payment ID and Transaction Date
- Specific reason for the refund request and relevant screenshots or error logs
05 Refund Processing Timeline & Payment Mode
Once your refund request is received:
- Investigation: Our billing and engineering team will review the claim within 2 business days.
- Approval & Gateway Dispatch: If approved, the refund instruction is triggered immediately through the originating payment gateway (Cashfree or Razorpay).
- Credit to Original Source: The refunded amount will be credited back to your original source of payment (Bank Account, UPI ID, or Credit/Debit Card) within 5 to 7 business days, depending on your banking institution's settlement cycle.
Note: Refunds are processed for the exact net amount paid without any tax deductions.
